About us

Shapes is on a mission to reinvent how companies run their people operations in the AI era. We’re building the world’s first truly AI-native people platform, a single place where HR processes come together, get customized in minutes, and actually run themselves. We’re a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place.

About the role

Play a pivotal role in fostering long-term relationships with our customers. You’ll act as their trusted advisor, ensuring they achieve meaningful outcomes with our products and services. Your role will involve understanding their unique goals, guiding them to unlock the full potential of our solutions, and proactively addressing any challenges.

What you'll do

• Onboard with velocity & vision: Guide customers to their first “aha” moment in Shapes, ensuring fast time-to-value while positioning Shapes as a long-term strategic lever.
• Be a growth partner: Act as an extension of our customers’ HR & Op teams by co-creating workflows, uncovering fresh use cases, and helping them drive strategic initiatives
• Drive ongoing adoption & expansion: Continuously identify opportunities for DreamTeam across HR, Ops, and Finance, and expand Shapes' footprint within the org.
• Shape renewal outcomes: By driving outsized value, ensure every customer sees Shapes as indispensable, leading to strong renewals
• Influence our roadmap: Synthesize patterns from accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Shapes.
• Build new programs from scratch: Design scalable frameworks, playbooks, and initiatives for future customers.

What you'll bring

• Native English & Hebrew proficiency with excellent writing and storytelling skills - Must.
• 2+ years of experience in customer success or a similar role. - Must
• Strategic, product-minded thinking: You don’t just solve today’s problem: you see around corners, help customers envision what’s next, and connect their roadmap to ours.
• Customer obsession with business savvy: You’ve worked hands-on with customers (not just managed accounts) and you know how to build trust, challenge thinking, and deliver impact.
• Builder DNA: You thrive in ambiguity, love creating structure where none exists, and get energy from designing processes and teams from 0 → 1.

‍